Terms and Conditions

1. Parties

These terms are concluded between SC UPSTART TECH SRL ("we") and the business user ("you") ordering services through emailfirma.ro.

2. The service

We provide: .ro domain registration, DNS hosting, Google Workspace accounts and, depending on the chosen plan, a presentation website — through specialised external providers (full list on the Sub-processors page). Payment is made in advance, monthly or yearly.

Optionally, you can activate the WhatsApp Business service, through which you connect your own WhatsApp Business account and communicate with your customers from the emailfirma dashboard.

3. Payment and renewal

The subscription renews automatically at the end of the period. You can cancel at any time from the dashboard — the subscription stays active until the end of the paid period.

3.1 Cancellation and refunds

Cancellation: at any time, from dashboard → Settings → Billing → Cancel subscription (the cancellation is completed in the secure Stripe portal). Cancelling stops the automatic renewal; the service stays active until the end of the already-paid period (monthly or yearly).

Refunds:

• The .ro domain and the Google Workspace licences: they are purchased and paid in advance to external providers when the service is activated, so they cannot be refunded after the domain has been registered or the accounts have been created.
• Before activation: full refund on request by email at contact@emailfirma.ro, if the service has not been activated (the domain has not been registered, the accounts have not been created).
• After activation: amounts already paid are not refunded. Cancelling stops the automatic renewal, and the service stays active until the end of the paid period (monthly or yearly).

What happens to your data after cancellation: the mailboxes remain accessible until the end of the paid period. After that, the Google Workspace accounts are suspended (data kept for 30 days), then deleted. Invoices are kept for 5 years, in accordance with the financial-accounting legislation. Account data (PII) is anonymised at your request.

4. Right of withdrawal (consumers)

Under Romanian Government Emergency Ordinance no. 34/2014 (OUG 34/2014), for digital services performance begins with your express consent — after activation, the 14-day right of withdrawal no longer applies. For B2B entities this clause does not apply.

5. Liability

Our maximum liability is limited to the amount invoiced over the last 12 months. We are not liable for outages caused by our sub-processors (full list on the Sub-processors page) or by force majeure.

6. Changes

We notify you by email at least 30 days before significant changes. Older versions remain available on request.

7. Disputes

Governing law: Romanian law. Competent courts: the courts at our registered office. Before any dispute, we encourage you to write to us at legal@emailfirma.ro.